LORDS Realty respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how LORDS Realty collects, uses, stores and discloses personal information when you interact with us, including through our website, advertisements, social media, enquiry forms, telephone, email and WhatsApp.

1. Personal information we may collect

Depending on your interaction with us, we may collect information including:

• Your name

• Email address

• Telephone or WhatsApp number

• Residential or preferred property location

• Property preferences

• Purchase budget

• Buyer type

• Purchase timeframe

• Finance status

• Investment or property goals

• Details provided through enquiry or contact forms

• Communications between you and LORDS Realty

• Information reasonably required to provide real estate or buyer advisory services

We may also collect technical information when you use our website, such as device information, browser information, IP address and website activity.

2. How we collect your information

We may collect personal information directly from you when you:

• Submit an enquiry through our website

• Complete a Facebook, Instagram or other online lead form

• Contact us by telephone, SMS, WhatsApp or email

• Communicate with us through social media

• Attend a consultation, inspection or appointment

• Engage LORDS Realty to provide services

• Subscribe to marketing or property information

We may also receive information through referral partners, real estate platforms, advertising platforms and other third parties where permitted.

3. How we use your information

We may use personal information to:

• Respond to property enquiries

• Contact you regarding your property requirements

• Understand your budget, preferred areas and purchasing objectives

• Provide buyer advisory and real estate services

• Arrange consultations, inspections or appointments

• Send property opportunities or information relevant to your enquiry

• Maintain customer and enquiry records

• Improve our services, advertising and website

• Manage our customer relationship systems

• Comply with applicable legal and regulatory obligations

We will only use personal information for purposes reasonably connected with our business activities or as otherwise permitted or required by law.

4. Marketing communications

Where permitted, we may contact you regarding property opportunities, market information, services or other information that may be relevant to you.

You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided, replying to the communication, or contacting us directly.

We will take reasonable steps to action your request.

5. Meta, social media and online advertising

LORDS Realty may advertise through platforms including Facebook and Instagram.

If you submit your details through a Meta lead form or another social media platform, the information you provide may be shared with LORDS Realty so that we can respond to your enquiry.

The social media platform may separately collect and process your information in accordance with its own privacy policy.

We may also use advertising and analytics tools to understand how people interact with our advertisements and website.

6. CRM, email and communication services

We may use customer relationship management, email, messaging, advertising and cloud-based technology providers to manage enquiries and communications.

These systems may store information such as your contact details, property requirements, correspondence and enquiry history.

We take reasonable steps to use reputable service providers and protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

7. Disclosure of personal information

We may disclose personal information where reasonably necessary to provide our services, including to:

• Real estate agents and property professionals

• Solicitors, conveyancers or settlement professionals where requested or authorised

• Mortgage brokers or finance professionals where requested or authorised

• Building inspectors or other property-related professionals

• Technology, CRM, communications and cloud service providers

• Advertising and marketing service providers

• Professional advisers

• Government bodies or regulators where required by law

We do not sell your personal information.

8. Overseas processing

Some technology, cloud, CRM, advertising and communications providers used by LORDS Realty may store or process information outside Australia.

Depending on the service provider and its infrastructure, overseas processing may include the United States and other countries in which those providers operate.

Where applicable, we take reasonable steps to ensure that personal information is handled appropriately.

9. Security

LORDS Realty takes reasonable steps to protect personal information against misuse, loss, unauthorised access, modification and disclosure.

These measures may include password protection, access controls, secure cloud systems and limiting access to information to people who require it for legitimate business purposes.

No method of electronic transmission or storage can be guaranteed to be completely secure.

10. Access and correction

You may request access to personal information that LORDS Realty holds about you.

You may also ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below.

We may need to verify your identity before providing access or making changes.

11. Privacy complaints

If you have a concern or complaint about how your personal information has been handled, please contact LORDS Realty.

We will review your concern and aim to respond within a reasonable period.

If you remain dissatisfied, you may also contact the Office of the Australian Information Commissioner (OAIC).

12. Data breaches

If LORDS Realty becomes aware of a data breach involving personal information, we will assess the incident and take appropriate steps.

Where notification is required under applicable Australian privacy law, affected individuals and the relevant regulator will be notified.

13. Cookies and website analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage and measure advertising performance.

You may be able to control cookies through your browser settings, although disabling some cookies may affect website functionality.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations.

The latest version will be published on our website.

15. Contact us

For privacy enquiries, access or correction requests, or complaints, please contact:

LORDS Realty

Email: vikas@lordsrealty.com.au
Phone: 0476 720 000
Website: www.lordsrealty.com.au

Australia